Shipping Policy
Last updated: January 1, 2023
Shipping Information
Thank you for shopping with Media Portfolio. We are committed to providing you with high-quality products and a seamless shopping experience. This Shipping Policy outlines our shipping methods, delivery times, and costs.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. Orders placed after 12 PM EST will be processed the next business day.
For custom or personalized products, please allow additional processing time as specified on the product page.
During peak seasons (holidays, special promotions, etc.), processing times may be extended. We will notify you if there are any significant delays in processing your order.
Shipping Methods and Delivery Times
We offer several shipping options to meet your needs. Delivery times are estimates and begin from the date of shipment, not the date of order.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $5.95 (Free for orders over $50) |
| Express Shipping | 2-3 business days | $12.95 |
| Next Day Delivery | 1 business day | $24.95 |
| International Shipping | 7-14 business days | Starting at $15.95 |
Please note that these delivery times are estimates and not guarantees. Factors such as customs clearance, weather conditions, and local delivery services may affect actual delivery times.
Digital Products
For digital products (e.g., digital downloads, online courses, etc.), no physical shipping is involved. Access to these products will be provided via email or through your account on our website immediately after your payment is confirmed.
Shipping Destinations
We currently ship to the following regions:
- United States (all 50 states)
- Canada
- European Union
- United Kingdom
- Australia
- New Zealand
If your country is not listed above and you would like to place an order, please contact our customer service team at shipping@mediaportfolio.com to inquire about shipping options.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. The exact shipping cost will be displayed during checkout before you complete your purchase.
We offer free standard shipping on all orders over $50 within the United States.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the carrier's website.
If you have any questions about tracking your order, please contact our customer service team at support@mediaportfolio.com.
International Orders
For international orders, please note the following:
- Import duties, taxes, and customs clearance fees are not included in the product price or shipping cost. These charges are the buyer's responsibility and will be collected by the shipping carrier or local customs office.
- We are not responsible for delays due to customs processing, which can vary significantly by country.
- Please ensure that your shipping address is accurate and complete, including any necessary postal codes and phone numbers, to avoid delivery issues.
- Some countries have restrictions on certain products. It is your responsibility to ensure that the items you order can be lawfully imported to your country.
Shipping Restrictions
Certain products may have shipping restrictions due to their size, weight, or content. These restrictions will be clearly indicated on the product page.
We reserve the right to refuse shipping to certain addresses or regions at our discretion.
Delivery Issues
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact our customer service team at support@mediaportfolio.com within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and may require photos of the damaged items for insurance purposes.
Wrong Address
If you provide an incorrect shipping address, we will not be responsible for the package if it is delivered to that address or returned to us. If the package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping.
Failed Delivery Attempts
If the shipping carrier makes multiple failed delivery attempts and returns the package to us, you will be responsible for the cost of reshipping.
Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this Shipping Policy periodically for changes.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
- By email: shipping@mediaportfolio.com
- By phone: +1 (555) 123-4567
- By mail: 123 Media Street, City, Country